Subject: Upload file size.
Your rules about file sizes are inconsistent throoughout the site.
Directly on the "add image" page it states we can upload up to 100 Meg.
Elsewhere in the knowledge base I've read 60 and even 20 Meg.
I just tried uploading an 80 Meg and after waiting for an hour I finally got an error message asking for a file less than 60 Meg.
So which is it?
Additionally I'd like to point out that 60 meg doesn't get you a very big image unless you go .jpg... which is really not very professional if you're trying to sell quality prints to be framed.
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Support Staff 2 Posted by Troy on 06 Jul, 2009 01:03 AM
Hi,
The information on what size to upload onto the site is located here
Cheers,
Troy
3 Posted by info on 06 Jul, 2009 01:25 AM
Yes, I read that several times... As noted though,,, my actual upload page within my account clearly states 100 Meg right besides the 'browse' button. Someone should try changing that.
Support Staff 4 Posted by Peter on 07 Jul, 2009 11:42 AM
Yes - thanks.
Support Staff 5 Posted by Peter on 07 Jul, 2009 11:44 AM
Actually it's correct. It says 100 megapixels - megapixels and megabytes are not necessarily related. We just need to add another few words to the effect that they can't be greater than 60 MB.